Privacy Policy

Our Commitment to Your Privacy

At Pinnmark, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or use our services.

We believe in transparency and want you to understand exactly what happens with your data. This policy covers all aspects of our data handling practices and your rights regarding your personal information.

Information We Collect

Information You Provide Directly

When you interact with our website or contact us, you may provide information such as:

Name and contact information when you fill out forms
Email address and phone number for communication purposes
Business information when inquiring about our services
Messages and correspondence you send to us
Feedback, reviews, or testimonials you choose to share

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

IP address and general location data
Browser type and version
Device information and operating system
Pages visited and time spent on each page
Referring website or search terms used to find us
Date and time of your visit

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and gather analytics. For detailed information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for specific purposes that benefit both you and our business operations:

Service Delivery and Communication

To respond to your inquiries, provide the accounting services you request, and communicate about your projects and accounts.

Website Improvement

To analyze how visitors use our website, identify areas for improvement, and enhance the overall user experience.

Marketing and Outreach

To send relevant information about our services, industry insights, and updates that may interest you, with your consent where required.

Legal Compliance

To comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and the rights of others.

Security and Fraud Prevention

To detect and prevent fraudulent activity, ensure the security of our systems, and protect our users from harm.

Legal Basis for Data Processing

We process your personal data based on one or more of the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes
Contract: Processing is necessary to fulfill a contract with you or to take steps before entering into a contract
Legal Obligation: We need to process your data to comply with legal or regulatory requirements
Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights and interests don't override those interests

How We Share Your Information

We respect your privacy and only share your information in limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us with website hosting, analytics, email services, and other business operations. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Professional Advisors

We may share information with legal, financial, or other professional advisors when necessary to protect our legal rights or comply with legal obligations.

Business Transfers

If our business is acquired or merged with another company, your information may be transferred to the new owners, who will continue to honor this privacy policy.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety.

We do not sell your personal information to third parties for their marketing purposes.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

Encryption: We use industry-standard encryption for data transmission and storage

Access Controls: Access to personal data is restricted to authorized personnel only

Regular Monitoring: We conduct regular security assessments and monitoring to detect potential vulnerabilities

Staff Training: Our team receives training on data protection and security best practices

While we take reasonable steps to protect your data, no security measures are completely impenetrable. We cannot guarantee absolute security but remain committed to maintaining the highest standards of data protection.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

When determining retention periods, we consider factors such as:

The nature and sensitivity of the information
The purposes for which we collected the data
Legal and regulatory requirements
Our legitimate business needs

Once your information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access

Request confirmation of what personal data we hold about you and receive a copy of that information.

Right to Rectification

Request correction of inaccurate or incomplete personal information we have about you.

Right to Erasure

Request deletion of your personal data in certain circumstances, subject to legal obligations that may require retention.

Right to Restriction

Request that we limit how we use your personal data in specific situations.

Right to Data Portability

Receive your personal data in a structured, commonly used format and transmit it to another organization.

Right to Object

Object to our processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our Contact page. We will process your request promptly.

Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any external websites you visit or services you use.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.